SHIPPING POLICY

Where we ship from and to

 

Our orders are shipped from the Netherlands to customers in Germany and France.

 

Shipping options

 

You can choose between two delivery options at checkout:

 

• Free standard shipping: delivered in 4 to 5 business days after dispatch, at no cost to you

• Insured express shipping: delivered in 2 to 3 business days after dispatch, for 4.95 EUR. Your parcel is insured during transport, so if it is lost or damaged on the way, we take care of it.

 

The shipping option and its cost are always shown clearly before you complete your payment.

 

Processing time

 

We prepare your order and hand it to our shipping partner within 1 to 2 business days after we confirm your order. Business days are Monday to Friday, excluding public holidays.

 

Delivery estimates

 

Delivery times are estimates, not guaranteed deadlines. Things outside our control can cause delays, such as carrier delays, public holidays, bad weather or supply chain problems.

 

Order tracking

 

When your order ships, we send you a confirmation email with tracking information so you can follow your parcel.

 

Incorrect or incomplete addresses

 

Please check that your delivery address is complete and correct before you pay. We are not responsible for delays or failed deliveries caused by wrong address details, but we are happy to help if you contact us quickly.

 

Lost or damaged shipments

 

If your order arrives damaged, or does not arrive within the estimated delivery time, please email us at support@suxalivon.com with your order number. We will work with the carrier to find a solution, whether that is a replacement or a refund.