Privacy Policy

This Privacy Policy explains how suxalivon, operated by Ranazon UG (haftungsbeschränkt) ("we", "us", "our"), collects, uses and protects your personal data when you visit our website or place an order. We follow the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

 

1. Who is responsible for your data

 

Ranazon UG (haftungsbeschränkt)

Hindenburgdamm 70, 25421 Pinneberg, Germany

Email: support@suxalivon.com

 

2. What data we collect

 

Depending on how you use our website, we may collect:

 

• Order and account data: your name, email address, billing and delivery address, phone number if you give it, and your order history. Payment details are handled by our payment providers.

• Technical data: IP address, browser type, device information, and data from cookies and similar technologies.

• Communication data: messages you send us through a contact form or by email.

• Marketing data: your email address and preferences, if you sign up for our newsletter (only with your consent).

 

3. Why we use your data and on what legal basis

 

• To fulfil your order (Art. 6(1)(b) GDPR): processing and delivering orders, handling payments, returns and customer service requests.

• To meet legal obligations (Art. 6(1)(c) GDPR): tax, accounting and commercial record keeping.

• For our legitimate interests (Art. 6(1)(f) GDPR): keeping our website secure, preventing fraud and improving our services.

• With your consent (Art. 6(1)(a) GDPR): newsletter marketing and cookies that are not strictly necessary. You can withdraw your consent at any time.

 

4. Cookies

 

Our website uses cookies that are necessary for it to work. If you give your consent in our cookie banner, we also use optional analytics and marketing cookies. You can change or withdraw your cookie choices at any time through the cookie settings on our website or in your browser.

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5. Who receives your data

 

We only share your data when it is needed, with:

 

• Payment service providers, to process your payment

• Shipping and logistics partners, to deliver your order

• Website, shop platform and IT service providers, who work for us under a data processing agreement (Art. 28 GDPR)

• Authorities, where the law requires it

 

We do not sell your personal data.

 

6. Transfers outside the EU

 

Where your data is transferred outside the European Economic Area, we make sure appropriate safeguards are in place, such as the EU Standard Contractual Clauses (Art. 44 and following GDPR).

 

7. How long we keep your data

 

We keep personal data only as long as we need it for the purposes above, or as long as the law requires. For example, German commercial and tax law generally requires us to keep invoices and accounting records for up to 10 years.

 

8. Your rights

 

Under the GDPR, you have the right to:

 

• Access the personal data we hold about you (Art. 15)

• Have incorrect data corrected (Art. 16)

• Have your data deleted (Art. 17)

• Have the processing of your data restricted (Art. 18)

• Receive your data in a portable format (Art. 20)

• Object to processing based on legitimate interests or direct marketing (Art. 21)

• Withdraw your consent at any time, without affecting processing that happened before (Art. 7(3))

• Complain to a data protection authority. For us, this is the Unabhängiges Landeszentrum für Datenschutz Schleswig Holstein, or the authority in the place where you live.

 

To use any of these rights, email us at support@suxalivon.com.

 

9. Data security

 

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss and misuse.

 

10. Changes to this policy

 

We may update this Privacy Policy from time to time. The current version is always on this page, with the date it was last updated.